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Technical Account Manager (d/f/m)

February 1, 2023

About Us

We are FRAMEN - a Berlin-based tech startup with the vision of redefining the world of digital-out-of-home advertising for both advertisers and screen providers.We’re not just a new kid on the Berlin-based startup block, we’re an equal opportunity employer that embraces diversity and supports talented individuals that bring creativity, kindness and a team player spirit to the FRAMEN table. Our teams follow a self managed workflow and we are reaching our goals like we are fighting through the Pandora Universe.
Join FRAMEN's dynamic growth by driving impact, improving processes, and questioning the status quo. The Operations team is responsible for rollouts with customers like WeWork, B&B Hotels, and Shell, and monitors the health of the worldwide screen network to ensure excellent customer experience. As a member of the global rollout team, you'll coordinate technical integrations with locations and provide recommendations for best practices to achieve rapid deployments and great customer experience. This role is a great opportunity for gaining experience in a growing environment, with room for career development. At FRAMEN we value dedication and good communication.

Your impact will be:

  • With your solution-oriented mind you are able to work towards streamlining processes, as well as ensuring the ongoing operations that are part of your daily work.
  • The health of our vendors' screens is your priority and you make sure that they are all connected and online. To ensure this, you are the main point of contact and the onboarding star to our vendors and create a positive and educational experience for them.
  • Ensuring a smooth customer success process and great customer experience is your priority.
  • Your organizational and planning skills help you to keep track of your customer's plans adjusting them as needed and driving them to completion.
  • You understand individual needs and you aspire towards tailor-made solutions and recommendations for our clients.
  • Collaborating closely with our Growth and Marketplace teams and supporting with technical and commercial demands. Your feedback to our product is valuable and you are not afraid to bring it to the table.

Your Mindset:

  • Positive can-do and hands-on attitude with the ability to multitask
  • Team player: you believe that sharing your technical knowledge and helping hand is caring for your colleagues and our business
  • You proactively manage expectations and you believe that communication is a key in doing so
  • You see the bigger picture: our business concept is rooted in online advertising
  • Extremely structured workflow: you love tickets
  • Passion and curiosity for technology: eagerness to learn with basic tech skills and logical thinking
  • You don’t shy away from communicating with external stakeholders

Your background:

  • Ideally you have studied Fachinformatiker/Wirtschaftsinformatik, or similar studies or have related work experiences (not required)
  • having a basic grip for programming and willingness to learn more in the fields of APIs, networking data, command-line tools
  • you have a grasp of basic data analysis (SQL is highly appreciated)
  • English and German
  • you can bring your point across quickly
  • either as a single player or as a cross-functional team player - you perform to your best in a hybrid working environment

What's in it for you:

Join a dynamic, well-funded startup on a mission to revolutionize the advertising industry. As a valued member of our growing team, you'll enjoy:

  • A competitive salary
  • Independence and responsibility from day one in a trust-based work environment
  • Weekly team events to foster our unique culture
  • Opportunities for professional growth and exciting projects
  • A voice in shaping the future of FRAMEN through idea pitching
  • Collaborative and visible work with a diverse group of go-getters
  • A modern loft office in central Berlin, with office dogs and weekly events/meet ups
  • Your choice of top-of-the-line computer equipment and accessories
  • 28 days of paid vacation
  • Access to an Axel Springer canteen and co-working space
  • German language courses and e-Learning hub
  • Unlimited Club Mate and delicious coffee
  • A daily supply of fresh fruit

Team Spirit

At FRAMEN we value our differences and we encourage all to apply. We are a team of more than 20 different nations and
languages - all united in a FRAMEN culture. FRAMEN is committed to creating an inclusive space where employees are valued for their skills, experiences and unique perspectives. Our platform connects people from all over the world, and so does our workplace. At FRAMEN, our goal is to inspire creativity and bring joy. To achieve this goal, we strive to honor our diverse voices and create an environment that reflects the many communities we reach. We believe that people should not be disadvantaged because of their background or identity, but should be considered for their strengths and experiences. This is close to our hearts, and we hope you feel the same way.

We’re looking for new talented individuals and would love you to join us on our journey to become the world-leading solution for contextual advertising. With offices in Berlin, London and Paris our team is international and diverse. We always encourage our employees to be open, face new challenges and seek opportunities.

An innovative tool for ad creation and management is our USP - the Ads Manager platform.
Sounds interesting? Learn more about us at http://framen.com

Be part of a game changer!

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